How to get Help

IFM’s mission is to provide short-term assistance to individuals and families in need. IFM lends a hand to assist your family through a crisis due to sudden unemployment, unexpected medical expenses, or other issues.

If you meet the following 2 criteria’s, you may be eligible to receive the necessities through help paying your utility bill, eye exam/glasses, or prescription/medical assistance. Financial assistance is offered as funding is available.

Criteria #2 Applicants must meet the following guidelines to qualify for assistance

Criteria #1 Live in Our Service Area

  • Have a documented crisis

  • Provide proof of residency

  • Be 18 years of age or older

  • Provide valid Texas ID

  • Provide Social Security id for all household members

  • Have a viable action plan, or be willing to form a viable plan, with a IFM caseworker

*A documented crisis is a situation that came about unexpectedly and can be documented. This crisis created an immediate need and was not caused by the conduct of the individual.

  • Denton Municipal

    • Must be a DMU Customer

  • TXU

    • Anywhere in the state of Texas

  • CoServ

    • Ponder

    • Krum

    • Sanger

    • Shady Shores

    • Aubrey

    • Corinth

    • Lake Dallas

    • Pilot Point

    • Krugerville

    • Cross Roads

    • Denton

    • Little Elm(MUST live in the Denton Independent School District)

  • Other types of assistance are available to individual in the greater Denton area as funding allows.

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IFM may be able to assist you in the following below

Utilities Prescriptions/Medical Supplies

Adult Eye Exams &Glasses Diapers


Before applying, here are some helpful information to have:

In order to qualify for assistance, you will need to provide documentation proving loss of income in your name that has created this short-term crisis.

Financial Assistance cannot be provided over the telephone. Assistance will require an office appointment.

You are responsible for bringing all required documents.


  • Identification

    • Head of Household must provide Drivers License or Texas State Issued Id

    • Social Security number for all household members

  • Income

    • Example: Pay stubs, Food Stamp award letter,SSI or SSDI Award Letter, Verification of Housing Assistance, Veteran Benefits, Verification of Retirement Income, child support summary.

  • Expenses

    • Example: Phone, cable, electric, and water bills, car insurance, car payment, outstanding loans,rent, mortgage, etc.

  • Crisis

    • Example: Notice of layoff or termination from employer, auto repair bill, medical receipts, etc.

  • If you are a DMU (City of Denton) Utility customer, you must bring 6 month payment and billing history.


*Please Read Instructions before filling out Initial Screening Form.


  • If you are seeking assistance, please fill out the form below.

  • After consideration of provided information, you will be contacted regarding eligibility of appointment. Please make sure the phone number you provide is correct as we will make two (2) phone calls. If unable to reach you, it is your choice to complete another initial screening form.

  • You MUST bring all required documents to your scheduled appointment. If you do not bring all the required documents, you will not be seen by a caseworker.

  • An appointment does not guarantee assistance. Assistance is determined by availability of funds, your circumstances, and proper documentation.

  • Once the screening form is submitted, your case will be reviewed, and you will be contacted by the phone number you have provided within 1 to 2 business days. If you have not received notification within 3 business days, please call our client line:

    Client Line: 940-565-5479

    Monday-Friday 8am-11:30am & 1:00pm-3:30pm

To be consider for services:

Click here to fill out screening form

Office Hours: Monday-Friday, 9:00am-11:45am, 1:00pm-4:45pm

Our Address: 1109 N. Elm Street, Denton, TX 76201

Fax: 1-888-293-5840

Financial Guidelines & Limitations

Income Guidelines depend upon each individual grant or funding source to qualify individuals for IFM services.